FAQ

All products are created and stored in a smoke-free, pet-free studio.

 

Payments

Paypal is the payment gateway of choice.  It is an easy and secure way to shop online.  All major credit cards are accepted — Visa, Mastercard, American Express and Discover.  A PayPal account is not necessary for use with the service.  To reflect the charge, your credit card statement will read “KARENSYDNEY.”

Sales Tax

We collect 9.50% California sales tax on all orders shipped to addresses in California. Residents in other states are responsible for complying with local state tax laws.

Shipping

I usually ship within 4-5 business days.  First class mail with delivery confirmation.  At the moment, I only ship to U.S. and Canadian addresses.  Shipping is free.

Refunds & Exchanges

I love the products I create, and I hope you love them too, but if you don’t, I would be happy to accept returns.  The item should be in its original, unused, saleable condition, and returned within 7 days.  Please contact me immediately (karen[at]novembercool.com) if you would like to return an item.  No exchanges are allowed at this time.

Privacy Policy

I respect your privacy. I will never sell, loan, rent, trade or give away any personal information that you offer during your visit to my site. Personal information provided will only be used for the services requested, such as processing an order and shipping your package.